Terms & Conditions

Booking an Apartment

The terms and conditions detailed below apply to all bookings whether made online at www.fiftysix-north.com or made by telephone or in person or through our affiliate websites.

Apartment Booking (General Information)

  1. Your apartment is booked upon receipt of the booking deposit or in the case on Non-Refundable bookings the full amount.
  2. This prepayment should be made by credit card, paypal or by telephone or automatically through our booking engine.
    • Your booking is not confirmed until 56North (Scotland) Ltd receives the pre-payment and you have received the confirmation email from 56North (Scotland) Ltd within 24 hours weekdays or 48 hours weekends and holidays.
    • The confirmation email contains all your booking details such as the address of the apartment, contact details, balance due, and other arrival and departure instructions.
  3. For standard bookings, the remaining balance for the reservation must be paid at least 7 Days prior to the arrival date and will be deducted automatically by our booking engine.
  4. If a payment is declined 56North (Scotland) Ltd will request alternative credit card be supplied within 24 hours.
    • If no alternative card is supplied 56North (Scotland) Ltd will immediately terminate the booking and place the apartment back on general release.

Payment Details (Non-Refundable Booking)

Sometimes cheaper rates are available on our apartments for a specific stay, however, these rates made available carry special restrictions and conditions, for example non-cancellable and non-refundable.

  1. For certain (i.e. non-refundable) rates or (special offers), please note that 56 North (Scotland) Ltd. require that 100% of the payment is made upfront by credit card or debit card, and therefore your credit card will be pre-authorised or charged (without any option for refund) upon making the reservation.
  2. If a payment is declined 56North (Scotland) Ltd will request an alternative credit card to be supplied within 24 hours.
    • If no alternative card is supplied 56North (Scotland) Ltd will immediately terminate the booking and place the apartment back on general release.

Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation.

City Tax

No overnight accommodation tax is in operation in the City of Edinburgh.

Cancellation Policy (Standard Booking)

  1. All cancellations or changes must be made via email. Cancellations or changes by phone are not accepted.
  2. The pre-paid booking deposit will not be refunded in the event of cancellation.
  3. In the event of cancellation of a fully paid standard booking (100% of stay), there is a cancellation charge corresponding to the number of days it was made prior to the day of arrival:
    • More than 90 days before: 25% of the total amount.
    • 30-89 days before: 50% of the total amount.
    • Less than 30 days before: 100% of the total amount.
  4. It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation, including force majeure, will be subject to the aforementioned cancellation policy.
  5. In the event that the guest changes the dates or apartment, it will be considered a new booking and will be subject to the standard cancellation procedures.
  6. If, after receipt of the confirmation email, 56North (Scotland) Ltd is unable to provide the client with the property that they booked or a property with similar or better characteristics, the client will be refunded subject to the following conditions:
    • 100% of the pre-paid amount plus compensation equal in amount to the pre-payment originally requested.

Cancellation Policy (Non-Refundable Booking)

For certain bookings (i.e. non-refundable) rates or special offers, please note that 56North (Scotland) Ltd require that payment is made upfront by wire transfer (if available) or by credit card or debit card, and therefore your credit card will be pre-authorised or charged (without any option for refund) upon making the reservation.

  1. In the event of cancellation of a non-refundable booking or special offer booking there is a cancellation charge corresponding to the full amount of the booking:
    • Non-Refundable Booking: 100% of the total amount.
    • Special Offer Booking: 100% of the total amount.
  2. It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation, including force majeure, will be subject to the aforementioned cancellation policy.

Utilities Consumption

For short lets (up to 2 weeks rental): in most case and if UNLESS DIFFERENTLY SPECIFIED on your booking, gas consumption & electricity consumption is included. The electricity heating system is managed remotely by a smart meter which is set to block excessive usage of the system.

  1. 18°C (24°F) - 24°C (75°F) - The system will operate via the wall mounted thermostat.
  2. 26°C (78°F) – The system will cut-out and will require to be remotely overridden.
  3. To override the system
    • Please call reception +44 (0)759 062 1829

Smoke & Carbon Monoxide Alarms

All apartments are fitted with Smoke and CO2 alarms which again can be remotely controlled. If the alarm is activated please vacate the premises and then when you are safe.

  1. To override the system
    • Please call reception +44 (0)759 062 1829

Health, Safety & Emergencies

We take the health and safety of all our guests seriously. On arrival, you should familiarise yourself with the layout of the apartment and building and the health and safety procedures as detailed in your apartment information booklet. In the event that you are any guest require medical or emergency aid phone numbers of all the emergency services are listed in your apartment information booklet.

Internet Connection

All apartments offer FREE WiFi internet access. Access codes are available in each apartment in the Guests Information booklet. The service is intended to allow you to access the internet for legitimate purposes only. You undertake to us that your behaviour while using the service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the service at any time without notice if we become aware of any behaviour that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing. You may not:

  1. Use the service for any illegal purpose;
  2. Access or attempt to access the service provided to any other customer;
  3. Use the service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent;
  4. Exceed typical bandwidths relevant to the period of service;
  5. Resell, or attempt to resell, the service to any third party

Damage Deposit

Upon arrival guests will be asked to provide a damage deposit as well as a valid credit card number and either a Passport ID or National ID as guarantee for the apartment and its content for any damages caused. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit, and that you will also be liable for any excess damages. This damage deposit is detailed below, although this can vary and should be discussed with the reservation agent during your booking procedure. This damage deposit should be paid in cash or by credit card. Please see your confirmation email to see which method of payment is required.

  1. Credit card: There is no surcharge. All deposits paid with a credit card will be refunded to that same card used for payment made, between 4 to 7 days following departure into the apartment, and after inspection for damages.
    • Lawhill Manor: Deposit Required £500
    • Parliament Apartment: Deposit Required £nil

Arrival & Departure (Arrival)

  1. Please ensure that you provide us with your correct arrival time so that we can plan your check-in and keep your contact person informed of any changes or delays.
  2. Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can send this information via email to reception@fiftysix-north.com, or call on (+44) 759 062 1829
  3. Your confirmation email clearly states where you can find your contact person on the day of your arrival.

Arrival & Departure (Arrival)

  1. You should call your contact person when you arrive at the airport (or 1 hour prior to arriving at your destination city in car) and they will inform you if you should make your way:
    • To our office, where our check-in agent will accompany you to the apartment and give you the keys as well as further apartment information.
    • To the apartment, where our check-in agent will receive you and give you the keys, as well as further apartment information
  2. The apartment will be available as of 15:00h, however we will always try to accommodate clients arriving early if we possibly can. It is extremely important that we have your correct arrival time. You will be obliged to wait for your contact person and your check-in will be delayed if we do not have this information.
  3. Please remember that check-in is between 15.00h and 20.00h. If you are arriving after 21.00h, there is a late check-in fee of 30£.

Arrival & Departure (Departure)

  1. You should leave the apartment before or at 11:00. Leaving after 11:00 without prior authorisation will be penalised.
    • Cleaners will be accessing the apartment any time from 10:30AM on the day of departure.
  2. If you need to leave the apartment at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the following day. If it is possible, you may stay in the apartment until 18:00 but this will be subject to an additional charge of 50% of the apartment rental price per night. Leaving any time after 18:00 will entail an additional charge corresponding to the full rental price per night of the apartment.
  3. If you bus, train or flight leave later in the day you will be granted access to our office where you will be able to leave luggage securely until 5:00pm. Please inform us if this is possible at check-in.
  4. Please leave the keys on the table and close the door behind you after making sure that you have all your personal belongings with you.
    • Parliament Apartment: please leave one set of keys in the apartment and as you leave please leave the second set in the post box at the front door.
    • Lawhill Manor: Please leave all keys inside the house on the table.
  5. We can book a taxi prior to your departure if you request one in advance.

Mobility Impaired

A number of our apartments are not suitable for the mobility impaired due to the locations of the apartments, listed building status and limited access.

  1. Lawhill Manor: 1 Double bedroom is fully accessible on the ground floor with en-suite designed for the mobility impaired. The remaining 4 double bedrooms and located on the first floor and not accessible.
  2. Parliament Apartment: The apartment is located on the second floor and due to the building’s listed status is not suitable for the mobility impaired.

Apartment Cleaning

  1. The apartment will have been cleaned prior to guest’s arrival.
  2. Before leaving, the client is obliged to leave the apartment in reasonable conditions. If not, there will be an additional cleaning charge.

Smoking Policy

All our apartments operate a Non-Smoking policy. All associates have been trained to respond to potential violations of the policy. For example, housekeepers are trained to observe signs of smoking in an apartment. Guests are reminded at the time of booking and upon arrival at the apartment that smoking is not permitted inside the building or the apartment. Pre-arrival email notifications also include a reference to the policy. There is a significant room recovery fee for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition.

  1. Room Recovery FEE: 200£

Loss of Keys

Each Apartment reserved will have 2 sets of keys. Please follow the instructions for leaving keys in the apartment after departure. Any keys not returned will be charged to the customer:

  1. Cost of keys cut: 50£
  2. Replace Lock: 100£
  3. Tradesman callout: 100£

Number & Identity of Guests

  1. The client should inform 56North (Scotland) Ltd of the number of guests in the booking.
  2. Only those persons indicated in the booking made by the client may enter the apartment, unless an alternative agreement has been reached with 56North (Scotland) Ltd.
  3. The number of clients using the apartment should not exceed the number assigned to each apartment, except for in the case of infants under the age of two.
  4. Pets are not allowed.
  5. Should the client fail to comply with any of the aforementioned Terms and Conditions, 56North (Scotland) Ltd reserves the right to ask the client to leave the apartment, and the client in question cannot request any form of compensation.

Conduct in Apartments

  1. Loud music and parties are strictly prohibited. Guests in a 56North (Scotland) Ltd apartment should be aware that if loud music is played, or a party is held, and the neighbours complain and/or police are called, you may be immediately removed from the apartment regardless of the time, day or night.
  2. Noise regulations and respect for other residents between 22:00 and 10.00. We would appreciate your full cooperation in this matter and we hope you understand that these rules are necessary, as our apartments are located in residential buildings with people that have to get up early and go to work. The quiet time in the evening for the neighbours should therefore be respected.
  3. The client, on signing the contract at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, 56North (Scotland) Ltd reserves the right to ask the person and their accompanying party to leave the apartment. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the apartment rental and the deposit.
  4. May we remind you that on booking an apartment with 56North (Scotland) Ltd you automatically accept our Terms and Conditions, which we expect you to comply with. You will also have to sign these Terms and Conditions at check-in on the day of your arrival.

Force Marjure

56North (Scotland) Ltd cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to "force majeure". Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.


  1. Neither 56North (Scotland) Ltd nor the owner will be held responsible for any direct or indirect damages caused to the apartment as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct.
  2. In the event that the client fails to comply with the aforementioned Terms and Conditions, 56North (Scotland) Ltd reserves the right to ask the client to leave the apartment, and the client in question cannot request any form of compensation.

Our Website

All the apartment descriptions and information apply to the published apartments. Whilst 56North (Scotland) Ltd will do everything in its power to make sure that the details are correct and as accurate as possible, 56North (Scotland) Ltd will assume no responsibility for any errors or omissions that may occur. 56North (Scotland) Ltd also reserves the right to change the published information on the website at any time including prices, descriptions, and photos. 56North (Scotland) Ltd reserves the right to update any of these Terms and Conditions at any time if it is deemed necessary, and in the interest of the company. Users are responsible for reading the Terms and Conditions outlined on this page.

Accepting the use of this website immediately implies that they have accepted any changes that may be made by any third party, and that the third party commits to complying with these changes. These Terms and Conditions do not affect the statutory rights of the user.

Personal Data

In accordance with that set forth under current legislation as regards Personal Data Protection, you are hereby informed and accept that your data will be included in an automated file held by 56North (Scotland) Ltd, for the sole purposes of carrying out requested administration. You may contact 56North (Scotland) Ltd, to exercise your rights of access, rectification, cancellation or opposition according to law by writing to this address: Boulevard d'Italie, 98000 Monaco or to the email address: reception@fiftysix-north.com.

You also expressly authorise 56North (Scotland) Ltd, to provide your personal data to collaborators and banking institutions in order to comply with this contract and for the purposes of invoicing and fund collection, respectively. Our Full Cookie Policy, Data Protection Policy & Privacy Policy are available on our website.

Contacting Us

Boulevard d'Italie, 98000 Monaco
+33 (0)6 41 93 83

1 Parliament Square, Edinburgh, EH11RF
+44 (0)131 463 0007


In the unlikely event that you are disappointed with your apartment accommodation; you should contact the manager who will try to solve the problem. If after that you still feel that the problem has not been resolved to your reasonable satisfaction you should within 7 days of returning from the apartment put your comments in writing to our customer care team.

This agreement is governed by the laws of Scotland and the parties here to submit to the non-exclusive jurisdiction of the Scottish courts.